docs: add before-raising-a-ticket section to on-premise README#158
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…erence - Add 'Before Raising a Ticket' checklist to onpremise README with environment check, deployment prerequisites, and trace logging steps - Remove stale /IWFND/GW_CLIENT reference from support-checklist.md - Update video guide link text in support-checklist.md to match deployment.md Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
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Summary
/IWFND/GW_CLIENTreference fromsupport-checklist.mdsupport-checklist.mdto be consistent withdeployment.mdTest plan
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