Android Error -1 when using AgeRange

[yvant]

Hi,
Here's my code to use AgeRange:

if (AgeRange.isSupported)
{
	var request:AgeRangeRequest = new AgeRangeRequest().setAgeGates(16);
	AgeRange.instance.requestAgeRange(
		request,
		function ( result:AgeRangeResult ):void
		{
			//send report if denied
		},
		function ( error:Error ):void
		{
			trace( "ageRequest ERROR: " + error.message );
		}
	);
}
else
{
	//startGameNormally();
	trace("age signals : start normally");
}

Using that code, I'm getting this error on Android in debug mode:

Error #2044: Unhandled error:. text=-1: Age Signals Error: -1
ageRequest ERROR: -1: Age Signals Error: -1

I'm using the latest update of this ANE. Am I missing something?

[yvant]

No clue?

[marchbold]

Apologies for missing this question. Did you resolve the issue?

[marchbold]

This error is valid and is often returned in areas where the API is not available.

[yvant]

Sorry for the late answer on my side as well. I actually got some results recently. All my reports look like this (except for the dates):

v:4.30.118;AGE_DENIED:unknown;-1;-1;300;UTC-05:00;
 result.userStatus = unknown
 result.ageLower = -1
 result.ageUpper = -1
 now.timezoneOffset = 300
 formatUtcOffset(now.timezoneOffset) = UTC-05:00

How come I only have "unknown" statuses? Why are result.ageLower and result.ageUpper equal to -1? I have to test the age ranges in order to display a popup for the players / disable some features.

Another question: I got these reports only after using the latest AIR SDK. But after reverting to an older AIR SDK (51.2.2.2), I don't get these reports anymore (so I guess it just throws an error and I don't get the report). Does this ANE require a specific AIR SDK?

[marchbold]

Hi,

iOS could be affected by older AIR SDK versions as it requires a more recent version of the iOS SDK to make the SDK available but Android should work as long as you are using the modern gradle build mechanism (i.e. have the android sdk installed either via android studio or manually).

If you could provide the logs from the device I should be able to determine if there are any critical errors occurring. https://docs.airnativeextensions.com/docs/tutorials/device-logs/

[yvant]

Here's an update regarding the Android use of Age Range. I updated my code so here it is:

if (AgeRange.isSupported)
{
	if (AgeRange.instance.initialise(AgeRangeService.GOOGLE_AGE_SIGNALS))
	{
		AgeRange.instance.isEligibleForAgeRange(
			function ( eligible:Boolean ):void
			{
				FlpU.sendReport("AGE_EL;" + Registry.playerProfile.playerID + ";" + getTimer() + ";" + eligible);
			},
			function ( error:Error ):void
			{
				FlpU.sendReport("AGE_EL_ERR;" + Registry.playerProfile.playerID + ";" + getTimer() + ";" + error.message + ";" + error.errorID);
			}
		);
		
		var request:AgeRangeRequest = new AgeRangeRequest().setAgeGates(16);
		AgeRange.instance.requestAgeRange(
			request,
			function ( result:AgeRangeResult ):void
			{
				var now:Date = new Date();
				var ageRangeReport:String;
				if (result.userStatus == AgeRangeUserStatus.DENIED || result.userStatus == AgeRangeUserStatus.SUPERVISED_APPROVAL_DENIED || result.userStatus == AgeRangeUserStatus.UNKNOWN) {
					ageRangeReport = "AGE_DENIED:";
				}
				else {
					ageRangeReport = "AGE_OK:";
				}
				ageRangeReport += Registry.playerProfile.playerID + ";";
				ageRangeReport += result.userStatus + ";";
				ageRangeReport += result.ageLower + ";";
				ageRangeReport += result.ageUpper + ";";
				ageRangeReport += FlpU.getReadableDate(now.time) + ";";
				ageRangeReport += now.timezoneOffset + ";";
				ageRangeReport += formatUtcOffset(now.timezoneOffset) + ";";
				
				FlpU.sendReport(ageRangeReport);
				Registry.playerProfile.isAgeReportSent = true;
			},
			function ( error:Error ):void
			{
				FlpU.sendReport("AGE_ERR;" + Registry.playerProfile.playerID + ";" + getTimer() + ";" + error.message);
			}
		);
	}
}

From all my reports (~2000) , here's what I get:

• I never get AGE_EL, but always AGE_EL_ERR: Not supported (very few times Not initialized)
• whenever I get "AGE_OK", userStatus is null, ageLower and ageUpper are equal to -1
• I'm getting a bunch of diverse errors (10%): -1, -2, -5, -6, -9

Surely, there must be an error in my implementation, but I don't see where.

[yvant]

Any news on that? On my side, I'm still getting the same kind of reports.

[marchbold]

@yvant Apologies I missed your earlier question.

Couple of things:

• Can you confirm what version you are using?
• Could you post the logs from a device when getting these errors?
• Can you confirm the error code and messages you are getting?
• The error codes are all mapped in the AgeRangeErrorCode class, some of those seem related to old play store/services version on the device, "app not owned" (potentially side loaded?)

With the availability issues, you could try using the GPS availability checks and resolution:

https://github.com/airnativeextensions/ANE-GooglePlayServices/wiki/API-Availability

An success result with age of -1 can be the result of several things:

Common causes:

• User is not signed in to Google, or Google can’t confidently infer age
• User has ad personalisation disabled / limited consent (privacy settings, under-age protections, regional rules)
• Inventory/request is in a context where demographic signals are withheld (policy or product limitations)
• Integration fallback/default maps missing values to -1 (SDK/library convention)

[yvant]

Thanks, that post is actually very helpful. I feel a bit dumb, but I don't wait for the google sign up, so I need to revamp a little bit my flow. I'll also check the link you provided.

Regarding your questions:

• i'm using com.distriqt.AgeRange@0.3.0
• from the logs from my players, I'm getting a wide range of error codes. Some of them can come from pirated versions or emulated versions I think.
  Here's the log from my device. I'm getting the same "null" userStatus

*** ADT Logging at 2026/06/16 01:57:44 ***
Called by: C:\Users\Yvan\AppData\Local\FlashDevelop\Apps\flexairsdk\AIRSDK_51.3.2.1\lib\adt.jar
ADT 51.3.2.1 called with: -package -target apk-debug -connect 192.168.1.13 -arch armv8 -storetype pkcs12 -keystore cert\Certificats_And_dom.p12 -storepass xxxxxx dist\domination-4.30.398-C.apk application.xml -C bin . -C icons/android . -extdir lib/
Target requested was apk-debug, but not using legacy APK so building via Android Studio
Creating device SDK handler - location passed in = C:\Users\Yvan\AppData\Local\Android\Sdk
Adding gradle dependency: implementation "com.google.android.gms:play-services-ads-identifier:18.1.0"
Adding gradle dependency: implementation "com.google.android.gms:play-services-base:18.5.0"
Adding gradle dependency: implementation 'androidx.constraintlayout:constraintlayout:2.1.4'
Adding gradle dependency: implementation 'androidx.constraintlayout:constraintlayout-core:1.0.4'
Adding gradle dependency: implementation 'androidx.constraintlayout:constraintlayout-solver:2.0.4'
Adding gradle dependency: implementation "com.google.android.play:review:2.0.2"
Adding gradle dependency: implementation "com.google.android.play:review-ktx:2.0.2"
Adding gradle dependency: implementation platform('com.google.firebase:firebase-bom:34.9.0')
Adding gradle dependency: implementation "com.google.firebase:firebase-appcheck"
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation "com.google.firebase:firebase-analytics"
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation "com.google.firebase:firebase-installations"
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation "com.google.firebase:firebase-encoders"
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation 'com.google.firebase:firebase-messaging'
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation 'com.google.firebase:firebase-firestore'
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation "com.google.firebase:firebase-perf"
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation 'com.google.firebase:firebase-iid:21.1.0'
Adding gradle dependency: implementation platform('com.google.firebase:firebase-bom:34.9.0')
Adding gradle dependency: implementation 'com.google.firebase:firebase-crashlytics'
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation 'com.google.guava:failureaccess:1.0.1'
Adding gradle dependency: implementation 'com.google.guava:guava:31.0.1-android'
Adding gradle dependency: implementation 'com.google.guava:listenablefuture:9999.0-empty-to-avoid-conflict-with-guava'
Adding gradle dependency: implementation 'org.jetbrains.kotlinx:kotlinx-coroutines-guava:1.6.4'
Adding gradle dependency: implementation 'org.codehaus.mojo:animal-sniffer-annotations:1.23'
Adding gradle dependency: implementation 'org.checkerframework:checker-compat-qual:2.5.5'
Adding gradle dependency: implementation 'org.checkerframework:checker-qual:3.33.0'
Adding gradle dependency: implementation 'com.google.code.gson:gson:2.8.9'
Adding gradle dependency: implementation 'androidx.appcompat:appcompat:1.6.1'
Adding gradle dependency: implementation "com.google.android.gms:play-services-auth:21.4.0"
Adding gradle dependency: implementation "com.android.billingclient:billing:8.3.0"
Adding gradle dependency: implementation 'com.google.android.gms:play-services-appset:16.1.0'
Adding gradle dependency: implementation 'org.jetbrains:annotations:13.0'
Adding gradle dependency: implementation 'org.jetbrains.kotlin:kotlin-android-extensions-runtime:1.8.22'
Adding gradle dependency: implementation 'org.jetbrains.kotlin:kotlin-stdlib:1.8.22'
Adding gradle dependency: implementation 'org.jetbrains.kotlin:kotlin-stdlib-common:1.8.22'
Adding gradle dependency: implementation 'org.jetbrains.kotlin:kotlin-reflect:1.8.22'
Adding gradle dependency: implementation 'org.jetbrains.kotlin:kotlin-stdlib-jdk7:1.8.22'
Adding gradle dependency: implementation 'org.jetbrains.kotlin:kotlin-stdlib-jdk8:1.8.22'
Adding gradle dependency: implementation 'org.jetbrains.kotlinx:kotlinx-coroutines-android:1.7.3'
Adding gradle dependency: implementation 'org.jetbrains.kotlinx:kotlinx-coroutines-core:1.7.3'
Adding gradle dependency: implementation 'org.jetbrains.kotlinx:kotlinx-coroutines-core-jvm:1.7.3'
Adding gradle dependency: implementation 'org.jetbrains.kotlinx:kotlinx-coroutines-play-services:1.7.3'
Adding gradle dependency: implementation 'com.google.dagger:dagger:2.41'
Adding gradle dependency: implementation "com.google.android.play:app-update:2.1.0"
Adding gradle dependency: implementation "com.google.android.play:app-update-ktx:2.1.0"
Adding gradle dependency: implementation 'androidx.webkit:webkit:1.7.0'
Adding gradle dependency: implementation "com.google.android.gms:play-services-ads:24.9.0"
Adding gradle dependency: implementation 'com.google.ads.mediation:ironsource:9.3.0.1'
Adding gradle dependency: implementation("androidx.datastore:datastore-android:1.1.1") { exclude group: "androidx.datastore", module: "datastore-jvm" }
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation("androidx.datastore:datastore-preferences-android:1.1.1") { exclude group: "androidx.datastore", module: "datastore-preferences-jvm" }
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation "com.google.android.gms:play-services-cloud-messaging:17.3.0"
Adding gradle dependency: implementation 'com.google.android.datatransport:transport-api:3.0.0'
Adding gradle dependency: implementation 'com.google.android.datatransport:transport-backend-cct:3.1.9'
Adding gradle dependency: implementation 'com.google.android.datatransport:transport-runtime:3.1.9'
Adding gradle dependency: implementation 'androidx.core:core:1.13.1'
Adding gradle dependency: implementation 'androidx.core:core-ktx:1.13.1'
Adding gradle dependency: implementation 'androidx.coordinatorlayout:coordinatorlayout:1.2.0'
Adding gradle dependency: implementation 'androidx.customview:customview:1.1.0'
Adding gradle dependency: implementation 'androidx.customview:customview-poolingcontainer:1.0.0'
Adding gradle dependency: implementation 'androidx.drawerlayout:drawerlayout:1.2.0'
Adding gradle dependency: implementation 'androidx.dynamicanimation:dynamicanimation:1.0.0'
Adding gradle dependency: implementation 'androidx.legacy:legacy-support-v4:1.0.0'
Adding gradle dependency: implementation 'androidx.legacy:legacy-support-core-utils:1.0.0'
Adding gradle dependency: implementation 'androidx.legacy:legacy-support-core-ui:1.0.0'
Adding gradle dependency: implementation 'androidx.activity:activity:1.7.2'
Adding gradle dependency: implementation 'androidx.media:media:1.6.0'
Adding gradle dependency: implementation 'androidx.fragment:fragment:1.5.6'
Adding gradle dependency: implementation 'androidx.annotation:annotation:1.6.0'
Adding gradle dependency: implementation 'androidx.arch.core:core-common:2.2.0'
Adding gradle dependency: implementation 'androidx.arch.core:core-runtime:2.2.0'
Adding gradle dependency: implementation 'androidx.lifecycle:lifecycle-extensions:2.2.0'
Adding gradle dependency: implementation "androidx.lifecycle:lifecycle-common:2.6.2"
Adding gradle dependency: implementation "androidx.lifecycle:lifecycle-livedata:2.6.2"
Adding gradle dependency: implementation "androidx.lifecycle:lifecycle-livedata-core:2.6.2"
Adding gradle dependency: implementation "androidx.lifecycle:lifecycle-runtime:2.6.2"
Adding gradle dependency: implementation "androidx.lifecycle:lifecycle-process:2.6.2"
Adding gradle dependency: implementation "androidx.lifecycle:lifecycle-service:2.6.2"
Adding gradle dependency: implementation "androidx.lifecycle:lifecycle-viewmodel:2.6.2"
Adding gradle dependency: implementation "androidx.lifecycle:lifecycle-viewmodel-savedstate:2.6.2"
Adding gradle dependency: implementation 'androidx.startup:startup-runtime:1.1.1'
Adding gradle dependency: implementation 'androidx.tracing:tracing:1.2.0'
Adding gradle dependency: implementation 'androidx.viewpager2:viewpager2:1.0.0'
Adding gradle dependency: implementation 'androidx.viewpager:viewpager:1.0.0'
Adding gradle dependency: implementation 'com.gameanalytics.sdk:gameanalytics-android:7.0.0'
Adding gradle dependency: implementation 'androidx.browser:browser:1.5.0'
Adding gradle dependency: implementation 'androidx.work:work-runtime:2.8.1'
Adding gradle dependency: implementation 'androidx.work:work-runtime-ktx:2.8.1'
Adding gradle dependency: implementation "com.google.android.gms:play-services-base:18.10.0"
Warning: duplicate entry for gradle dependency com.google.android.gms:play-services-base: ignoring older version (18.5.0)
Adding gradle dependency: implementation 'com.google.android.play:age-signals:0.0.3'
Adding gradle dependency: implementation 'androidx.vectordrawable:vectordrawable:1.1.0'
Adding gradle dependency: implementation 'androidx.vectordrawable:vectordrawable-animated:1.1.0'
Adding gradle dependency: implementation 'com.google.android.gms:play-services-ads:24.9.0'
Adding gradle dependency: implementation 'com.google.android.ump:user-messaging-platform:3.2.0'
Adding gradle dependency: implementation "com.google.android.gms:play-services-ads-identifier:18.3.0"
Warning: duplicate entry for gradle dependency com.google.android.gms:play-services-ads-identifier: ignoring older version (18.1.0)
Adding gradle dependency: implementation "com.google.android.gms:play-services-base:18.10.0"
Adding gradle dependency: implementation "com.google.android.gms:play-services-iid:17.0.0"
Adding gradle dependency: implementation "com.google.android.gms:play-services-tasks:18.4.1"
Adding gradle dependency: implementation "com.google.android.gms:play-services-flags:18.1.0"
Adding gradle dependency: implementation "com.google.android.gms:play-services-clearcut:17.0.0"
Adding gradle dependency: implementation "com.google.android.gms:play-services-phenotype:17.0.0"
Adding gradle dependency: implementation "com.google.android.gms:play-services-safetynet:18.1.0"
Adding gradle dependency: implementation "com.google.auto.value:auto-value-annotations:1.10.1"
Adding gradle dependency: implementation 'androidx.room:room-runtime:2.5.1'
Adding gradle dependency: implementation 'androidx.room:room-ktx:2.5.1'
Adding gradle dependency: implementation 'androidx.sqlite:sqlite:2.3.1'
Adding gradle dependency: implementation 'androidx.sqlite:sqlite-framework:2.3.1'
Adding gradle dependency: implementation platform('com.google.firebase:firebase-bom:34.9.0')
Adding gradle dependency: implementation "com.google.firebase:firebase-analytics"
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation "com.google.firebase:firebase-installations"
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation platform('com.google.firebase:firebase-bom:34.9.0')
Adding gradle dependency: implementation "com.google.firebase:firebase-config"
Warning: could not parse gradle dependency, adding anyway
Adding gradle dependency: implementation "com.google.android.gms:play-services-games-v2:21.0.0"
NOTE: Multiple Android build-tools folders exist, choosing the latest version (35.0.1) for packaging
Version in APK = 51.3.2.1, version of ADT = 51.3.2.1
Using gradle 8.9 with AGP version 8.7.3, compileSdk 35, targetSdk 35
Java in C:/Program Files/Eclipse Adoptium/jdk-17.0.15.6-hotspot\bin\java.exe
Gradle build where ADT is using JRE version 17.0.15
but where Gradle will be using the JDK from C:/Program Files/Eclipse Adoptium/jdk-17.0.15.6-hotspot\bin\java.exe
Gradle build command:  C:/Program Files/Eclipse Adoptium/jdk-17.0.15.6-hotspot\bin\java.exe -Xmx1024m -Dorg.gradle.appname=gradlew -Dorg.gradle.jvmargs=-Xmx1024m -Duser.dir="C:\Users\Yvan\AppData\Local\Temp\9c446b24-128e-4482-8fbd-18460591aed4" -DAIR_GRADLE_KEYPWD=xxxxxx -DAIR_GRADLE_STOREPWD=xxxxxx -cp "C:\Users\Yvan\AppData\Local\Temp\9c446b24-128e-4482-8fbd-18460591aed4\gradle\wrapper\gradle-wrapper.jar";"C:\Users\Yvan\AppData\Local\FlashDevelop\Apps\flexairsdk\AIRSDK_51.3.2.1\lib\android\bin\gradle-cli.jar" org.gradle.wrapper.GradleWrapperMain :app:assembleDebug
Does not exist: C:\Users\Yvan\AppData\Local\Temp\9c446b24-128e-4482-8fbd-18460591aed4/app/build/outputs/apk/debug/app-arm64-v8a-debug.apk

[yvant]

I just added this

var result:int = GoogleApiAvailability.instance.isGooglePlayServicesAvailable();
if (result == ConnectionResult.SUCCESS) {
	trace("GoogleApiAvailability is OK");
}
else {
	trace("GoogleApiAvailability is NOT ok", result);
}

And it says that the GoogleAPI is OK. Basically, my traces says this:
GoogleApiAvailability is OK
AGE_EL_ERR Not supported;-1
ageRequest SUCCESS (from AgeRange.instance.requestAgeRange callback)
{"mostRecentApprovalDate":-1,"installId":"","userStatus":"null","ageLower":-1,"ageUpper":-1} (JSON.stringify( result.toObject())

[marchbold]

Hi, Thanks for the build log, but can you get the device log while running your application?

https://docs.airnativeextensions.com/docs/tutorials/device-logs

One of those error codes definitely would suggest your application was side loaded (not installed via the play store) which would mean this sdk won't work.

[marchbold]

You can find the error code definitions here:

https://docs.airnativeextensions.com/asdocs/agerange/com/distriqt/extension/agerange/AgeRangeErrorCode.html

[yvant]

Thanks, I've sent the logs to support@distriqt.freshdesk.com

[marchbold]

Hi, can you send them to airnativeextensions@distriqt.com please. We don't use freshdesk anymore.